Customer Service / Terms & Conditions

1. Description of Goods
While we take the utmost care to ensure that the product descriptions, pictures, information and prices are accurate, we do not accept liability for any inaccuracies, errors or omissions. Colors may vary slightly from those shown on the website due to the limitations of Internet technology.

2. Payment Methods & Prices
You may purchase products from this site using any form of payment that Google Checkout accepts, including Visa, MasterCard, Discover and American Express.
All prices are in US Dollars ($) and credit / debit card transactions for orders outside the USA will be converted by the card company at their current exchange rates.
Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price.
Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.

3. Shipping
All goods are sold subject to availability. Your selected items will appear in your shopping cart and will be shipped via UPS for domestic & USPS for international orders.
If goods are temporarily out of stock, we will contact you so that you may choose between a refund of the item, having it shipped when it is back in stock or selecting an alternative product.
Solar Arcadia is a division of Novothink, and consequently “Novothink” may appear on the shipping label in lieu of Solar Arcadia.

4. Guarantee
All products supplied are covered by a 30 day guarantee. If for any reason the product is not to your satisfaction, please contact us for a Return Authorization & instructions within 30 days from the date the order was received. All products must be in resalable condition. No exceptions.

5. Item Availability
The item you ordered may not immediately be available, but is on order with the supplier, and will be shipped to you as soon as possible (which, in most cases should only be a few days, but in some cases, could be 1-4 weeks after you place your order.)
There are no additional charges for fulfillment of backordered items. The total you see on the receipt is exactly what we charge, regardless of whether it ships in a single box or multiple packages.
With the overwhelming demand for Solar Arcadia’s products and unbeatable prices, our products are sold as fast as we receive them. If an item is not yet available and you would like to be notified when it becomes available, please use the “Email me when available link” located on the product page of the item you are interested in.

6. Customer Service
Should you have a complaint with the service or product we provide, please contact Customer Services at . We pride ourselves in offering the best customer service for our web store and will do all possible to ensure the best service to our customers.

7. Trademarks and Copyright
All third party copyright, trademarks, brand names, product names and titles on this website are acknowledged. This website is protected by Copyright and the Copyright, Trademarks, Logos and Intellectual Property rights for the content of this website are the property of ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited. Any framing of this website is prohibited.

8. Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. Information requested when registering or ordering goods (including your credit / debit card details) is encrypted by CONTROLSCAN.COM for your safety.

9. Privacy Statement
This privacy statement applies solely to information collected through this website.

We welcome all your comments and feedback in order to make Solar Arcadia the very best it possibly can be. Please e-mail or telephone your comments to us.

11. Solar Ideas and Inventions:
Have a Solar product you feel should be sold on Solar Arcadia? Lets us know what it is and where to find it! If you have a solar invention or idea, please feel free to contact us about it as well.

Solar Arcadia Blog

A great place to find out about the latest happenings in solar energy.

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